Support

All the necessary information in one place with the possibility of Technical support and ticket opening.

FAQ

Frequently asked questions about Veektron and answers to them in the accordion layout for easier review.
Browse FAQ
Documentation

Online documentation sorted by software versions and explanations divided by application sections with video tutorials.
Check Documentation
Technical support

Technical support with the possibility of opening ticket that starts working after the publication of the application.
Comes together with the app

General questions:

1. Before you get started

Before subscribing to the service, check out the demo version or contact us for a trial.

2. Who can use the service?

The service can be used by all legal entities that need this type of service.

3. About software updates

All service updates are free as long as you subscribed.

4. Documentation

Documentation with detailed explanations of the all app features can be found on a this page. It is regularly updated and covers all previous versions of the app.

5. Technical support

Technical support will be active via tickets system or via email and chat as soon as the application is active.

Payments & subscriptions

1. What payment methods do you accept?

Payment is possible with MasterCard, Visa, Amex and Dina card brands, without relying on the bank of the payment card issuer.

2. Can I request refund?

Sure, the current month will be charged until the end of the billing period after refund request in monthly subscription. While in the case of an annual subscription, the full remaining amount will be refunded after the first billing period from the refund request.

3. Can I change my plan later?

You can change the package at any time at no charge, whether it is an upgrade or a downgrade. The new package will start billing the next day after billing period.

4. Subscription types

There are two types of subscriptions, monthly and annual, where you get a discount for the annual subscription.

5. Can't find what you're looking for?

If you have some troubleshooting to login or use some of the listed functionality options and settings e-mail us to [email protected] or open a ticket on our technical support page.

Main application structure:

1. App main sections

The application is divided into four basic segments (Users, Services, Terms and Settings) which are described in the next few chapters.

2. Clients page

This is the part where the client database is located that contains information about each client.

3. Services page

This is the part where the database of all your services is located, which contains information about each service separately like price, duration, etc…

4. Terms page

The main part of the application where all active terms are located as well as the archive of old terms. Also in this part you make new terms with our smarts filters.